LEGAL

LEGAL NOTICE TERMS OF USE SHIPPING POLICY REFUND POLICY PRIVACY POLICY
TERMS OF USE

These Terms of Use (hereinafter referred to as the “Terms of Use”) shall be governed by and construed
in accordance with the laws of Japan as established by Hayashi Design Office, Inc.
These Terms of Use (hereinafter referred to as the “Terms”) apply to the online store (hereinafter referred to as the “Service”) provided on this website by Hayashi Design Office, Inc.
(hereinafter referred to as the “Company”) provides the terms and conditions of use of the online store (hereinafter referred to as the “Service”) provided on this website.
Registered users (hereinafter referred to as “Users”) are requested to comply with these Terms of Use.
Registered users (hereinafter referred to as “Users”) are requested to use the Service in accordance with these Terms of Use.

Article 1 (Scope)
These Terms of Use govern all relations between the User and the Company regarding the use of the Service.
In addition to the Terms of Use, the Company may establish various rules and regulations regarding the use of the Service (hereinafter referred to as “Individual Regulations”).
In addition to the Terms of Use, the Company may also establish various rules regarding the use of the Service (“Individual Rules”). Regardless of the name by which they are referred to, such Specific Rules shall be deemed to be part of these Terms of Use.
If any provision of these Terms of Use is inconsistent with any provision of the Specific Rules set forth in the preceding paragraph, the provisions of the Specific Rules shall prevail, unless otherwise provided in the Specific Rules.

Article 2 (Registration)
In this Service, registration to use the Service is completed when the Applicant agrees to the Terms of Use and applies for registration to use the Service by the method specified by the Company, and the Company notifies the Applicant of its approval of such application.
If the Company determines that the Applicant has any of the following, the Company may not approve the application for registration and shall not be required to disclose the reasons for such denial:
The applicant has provided false information in the application for registration.
If the application is from a person who has violated these Terms of Use.
In any other case in which the Company deems the registration of use to be inappropriate.

Article 3 (Management of User ID and Password)
The User shall manage his/her User ID and password for the Service under his/her own responsibility.
The User shall not, under any circumstances, transfer, lend or share his/her User ID and password with any third party.
If a User logs in using the same combination of User ID and password as the registered information, the Company shall consider the use of the Service to be by the User who registered the User ID.
The Company shall not be liable for any damages caused by a third party’s use of a User ID and password, except in the case of willful misconduct or gross negligence on the part of the Company.

Article 4 (Purchase Agreement)
A purchase agreement for the Service is formed when the User submits a purchase request to the Company and the Company notifies the User that it has accepted the request.
Ownership of the product is transferred to the user when the product is delivered to the delivery company.
Minebea may terminate the purchase agreement described in the preceding paragraph without prior notice to the user if any of the following occurs:
If the user violates these terms and conditions.
If the product delivery is not completed because the delivery address is unknown or the user is absent for a long period of time.
In any other case in which the Company considers that the relationship of trust between the Company and the User has been damaged.
The method of payment, delivery, cancellation of orders, return of products and other matters related to this service shall be determined separately by the Company.

Article 5 (Intellectual Property Rights)
Copyrights or other intellectual property rights in the product photos and other content provided by the Service (hereinafter referred to as “”Content””) belong to the Company, Content providers or other legitimate right holders, and Users may not reproduce, reprint, modify or make any other secondary use of the Content without permission.

Article 6 (Prohibited actions)
While using the Service, the User shall not engage in any of the following acts:
Actions that violate laws and regulations or public policy.
Actions related to criminal activities.
Actions that infringe copyrights, trademarks or other intellectual property rights contained in this service.
Actions that destroy or interfere with the functions of the Company’s servers or network.
Commercial use of information obtained from the Service.
Actions that may interfere with the operation of our services.
Acts of obtaining or attempting to obtain unauthorized access.
Acts to collect or aggregate personal information about other users.
Act to impersonate other users.
Actions that directly or indirectly provide benefits to antisocial forces in relation to our services.
Any other actions that we deem inappropriate.

Article 7 (Suspension of the Service, etc.)
MEDIASEE reserves the right to suspend or discontinue the Service, in whole or in part, without prior notice to the User, for any of the following reasons:
To carry out maintenance, inspection or updating of computer systems related to the Service
When the provision of the Service becomes difficult due to force majeure such as earthquakes, lightning, fire, power outages, or natural disasters.
When computers or communication lines are disabled due to an accident.
In any other case in which the Company deems it difficult to provide the Service.
The Company shall not be liable for any loss or damage incurred by the User or any third party due to the suspension or interruption of the provision of this Service, regardless of the reason.

Article 8 (Restriction of use and termination of registration)
The Company may, without prior notice, restrict the User's use of all or part of the Service or terminate the User's registration in any of the following cases:
The User has violated any of the provisions of these Terms of Service.
If the registration information is found to be false.
In the event that the credit card provided by the User as a means of payment is suspended.
In case of late payment of fees and other obligations.
If there is no response to communications from the Company for a certain period of time
If the User has not used the Service for a certain period of time since the last use of the Service.
In any other case in which the Company deems the use of the Service to be inappropriate.
MEDINET shall not be liable for any damages incurred by the user as a result of actions taken by MEDINET in accordance with this article.

Article 9 (Cancellation of membership)
The User may withdraw from the Service by following the prescribed withdrawal procedure.

Article 10 (disclaimer of warranty and liability)
The Company does not warrant that the Service will be free from defects of title or merchantability (including, but not limited to, defects of safety, reliability, accuracy, completeness, validity, fitness for a particular purpose, security, etc., errors or bugs, or non-infringement).
We do not warrant that the Service will be free from defects (including, but not limited to, errors, bugs, defects in title, etc.).
We shall not be liable for any damages incurred by the User as a result of the Service.
However, in the event that any contract between the Company and a User (including the Terms of Service) does not comply with the Consumer Contracts Act, the Company shall not be liable for any damages incurred by the User as a result of the Service.
However, this disclaimer shall not apply if the contract between the Company and the User relating to the Service (including this Agreement) is a consumer contract within the meaning of the Consumer Contract Act, but even in such case the Company shall not be liable for any default or tort arising from the negligence (excluding gross negligence) of the Company.
However, even in such case, the Company shall not be liable for any damages arising from special circumstances (including cases where the Company or the User foresaw or could have foreseen the occurrence of damages) among damages caused to the User due to default or tort caused by the negligence (excluding gross negligence) of the Company.
We shall not be liable for any damages arising from special circumstances (including cases where we or the User foresaw or could have foreseen the occurrence of damages).
We are not responsible for any transactions, communications or disputes between a user and other users or third parties regarding the Service.

Article 11 (Changes in Service Content, etc.)
The Company may change the content of the Service or discontinue providing the Service without notice to the User, and shall not be liable for any damages incurred by the User as a result of such changes or discontinuation.

Article 12 (Modification of the Terms of Use)
The Company may modify the Terms of Use at any time without notice to the User if the Company deems it necessary. If a User starts using the Service after a change in the Terms of Service, the User shall be deemed to have agreed to the modified Terms of Service.

Article 13 (Handling of Personal Information)
The Company shall properly handle personal information obtained through the use of the Service in accordance with the Company's "Privacy Policy".

Article 14 (Notice or Communication)
Notices or communications between a user and MTI shall be made in a manner determined by MTI. Unless a user notifies us of a change in his/her contact information in accordance with a method separately determined by us, we will assume that the currently registered contact information is valid and send notices or communications to that information, which will be deemed to have reached the user at the time they are sent.

Article 15 (Prohibition of Assignment of Rights and Obligations)
The User may not assign its position under the Service Agreement or its rights or obligations under this Agreement to any third party or offer them as security without the prior written consent of the Company.

Article 16 (Governing Law and Jurisdiction)
This Agreement shall be governed by and construed in accordance with the laws of Japan. The United Nations Convention on Contracts for the International Sale of Goods shall not apply to the Service.
In the event of any dispute arising in connection with the Service, the court having jurisdiction over the location of the Company's head office shall have exclusive jurisdiction.

Severability:
These terms and conditions shall apply to all users as of October 09, 2021.
SHIPPING POLICY

All orders will be shipped via EMS.
Orders will be shipped within 7 business days of receipt.

Shipping charges will be calculated at the time of checkout under the following rates.
*For shipping to countries not listed, please contact us through the Contact page.

[Reign] Shipping Charges | Delivery Days
[China/South Korea] 2,800 JPY(Incl tax) | 3-5 days
[Singapore/Hong Kong] 3,850 JPY(Incl tax) | 3-10 days
[Austria/Canada/Belgium/Finland/France/Germany/Italy/Netherlands/Portugal/Spain/United Kingdom] 5,550 JPY(Incl tax) | 7-14 days
[U.S.] 6,600 JPY(Incl tax) | 11-14 days
*We may cancel your order due to international circumstances or logistics.
*Customers are responsible for any customs duties, etc. incurred at the time of delivery.

About Payment
- Credit cards (JCB, VISA, Master, and AMEX)
- Pay Pal
- Google Pay
- Apple Pay
*We do not accept cash on delivery (COD) for international shipments.

Timing of Payment
- Credit card payment
Charges are determined at the time of product shipment.
It depends on the closing date of your credit card and the details of the contract. Please contact your credit card company.
- Pay Pal, Amazon Pay, Apple Pay, Google Pay
Settlement charges are finalized at the time of product shipment.
It depends on the closing date of the registered credit card and the details of the contract. Please contact your credit card company for details.

Returns and Exchanges
As a general rule, we do not accept returns, exchanges, or cancellations of products.
However, we can accept returns or exchanges only in cases where our services were not fully provided, such as initial defects or incorrect delivery.
Please contact us at after receiving the product from the customer.
Customers are responsible for shipping costs associated with the return of products purchased on this site.
However, if the return is due to reasons attributable to our company, we will refund the relevant shipping charges.

Inquiries
If you have any questions or other concerns, please contact us from the e-mail address below.

MAIL: shop@sugarhilltokyo.com
REFUND POLICY

As a general rule, we do not accept returns, exchanges, or cancellations of products.
However, we can accept returns or exchanges only in cases where our services were not fully provided, such as initial defects or incorrect delivery.
Please contact us at 7 days after receiving the merchandise back to the customer.

Please note that we cannot accept returns or exchanges for the following reasons:
- Returns, exchanges, or refunds for reasons attributable to the customer, such as “the product was not what I imagined” or “I ordered the wrong product.
- Merchandise that has been used or washed more than 8 days after arrival
- Items that have been used once, washed, altered, or cleaned
- Merchandise that has been used once, washed, altered, or cleaned
- Merchandise with missing accessories, tags, etc.
- Merchandise that has been used once, washed, altered, or cleaned

Return shipping charges
The customer is responsible for all shipping costs associated with returning the product.
However, if the return is due to reasons attributable to us, we will refund the relevant shipping costs.

Return Period
Please contact us within 7 days from the date of delivery.

Refund Method
We will correct the credit card payment amount.
*It may take up to 10 business days for the refund to be processed and remitted to you.

Information about repaired items
Please let us know the condition of the item by email.
*Pictures preferred
We will determine if the product can be repaired. Please contact us at: shop@sugarhilltokyo.com.
PRIVACY POLICY

Basic Philosophy
Hayashi Design Office, Inc. is committed to the smooth operation of the services provided on this website,
Hayashi Design Office, Inc. will collect personal information to the extent necessary for the smooth operation of the services provided on this website and for the comfort and convenience of the users of this website,

Article 1 What is Personal Information?
1. “Personal Information” means “personal information” as defined in the Personal Information Protection Law, and refers to information about a living individual that can be used to identify the specific individual by name, date of birth, address, telephone number, contact information, or other description contained in the information.
2. “Historical Information and Characteristic Information” among Personal Information means information other than “Personal Information” as defined above, such as services used, products purchased, history of pages viewed and advertisements, search terms, date and time of use, usage method, usage environment, zip code, gender, occupation, age, IP address, cookie information, location information, and terminal identification information.

Article 2 Methods of collecting personal information
1. The Service may request personal information such as name, date of birth, address, telephone number, e-mail address, bank account number, credit card number, and driver’s license number when a User registers for use. In addition, the Service may also collect transaction records, including personal information, and payment information between the user and our partners (including information providers, advertisers and ad distributors, etc.; hereinafter referred to as “Partners”) from our partners. 2. The Service may also collect transaction records, including User’s personal information and payment information, from our business partners (including information providers, advertisers, ad-serving companies, etc., hereinafter referred to as “Partners”).
2. The Service may collect information about users, such as services and software used, products purchased, history of pages viewed and advertisements viewed, search terms, date and time of use, method of use, usage environment (including communication status of mobile devices when used through such devices and various usage settings), IP addresses, cookie information, location information, device information, and information about the user’s computer. (2) When you use the Company’s or its business partners’ services or browse their sites, the Company receives historical information and characteristic information, such as IP addresses, cookie information, location information, and individual device identification information.

Article 3 Purposes of collecting and using personal information
The purposes of collecting and using personal information for this service are as follows
1. To display registration information such as name, address, contact information and payment method, as well as information about services used and products purchased and their prices, so that customers can view and change their own registration information and usage status.
2. Use contact information such as name, address, and email address to send notices and products to customers and to contact them when necessary.
3. Use information such as name, date of birth, address, telephone number, bank account number, credit card number, driver’s license number, and certified mail delivery results to verify identity.
4. For billing purposes, to use information such as the name and quantity of products purchased, the type, duration, and number of services used, the amount billed, and payment information including name, address, bank account number, and credit card number.
To display the registered information on the input screen for easy data entry or to transfer the information to other services (including those provided by our business partners) based on the customer’s instructions.
6. To deny use of the Service to customers who violate the Terms of Use, such as those who delay payment or cause damage to third parties, or those who attempt to use the Service for fraudulent or unfair purposes by using information that identifies individuals, such as usage patterns, names and addresses.
To respond to customer inquiries, we use information necessary to provide services to customers, such as the content of inquiries and billing information, as well as customer service usage information and contact information.
8. Purposes ancillary to the above uses

Article 4: Management of Personal Information
In order to keep customers’ personal information accurate and up-to-date, and to prevent unauthorized access, loss, damage, falsification, or leakage of personal information, we take necessary measures such as maintaining a security system, developing a management system, and conducting thorough employee training, and we implement security measures to strictly manage personal information.

Article 5 Disclosure of personal information
1. If a customer requests disclosure of his/her personal information, we will disclose it only to the customer without delay. However, if disclosure would result in any of the following cases, we may not disclose all or part of the information, and if we decide not to disclose the information, we will notify the customer without delay.
Where there is a risk of harm to the life, limb, property or other rights or interests of the customer or a third party.
If there is a risk of material interference with the proper conduct of our business
In case of violation of other laws and regulations.
2. Notwithstanding the preceding paragraph, the Company will not disclose non-personal information such as historical information and characteristic information.

Article 6 Disclosure of Personal Information to Third Parties
1. Personal information received from customers will be managed appropriately and will not be disclosed to third parties without the prior consent of the customer, except in the following cases. However, this does not include cases permitted by the Personal Information Protection Law and other laws and regulations.
When required by law
Where it is necessary to protect the life, limb or property of an individual and it is difficult to obtain the individual’s consent; or
When it is particularly necessary to improve public health or promote the healthy development of children and it is difficult to obtain the individual’s consent; or
When it is necessary to cooperate with a national agency, a local government, or a person or organization entrusted by either a national agency or a local government to carry out matters prescribed by law, and obtaining the consent of the person concerned is likely to impede the execution of such matters.
If the following items are notified or publicly announced in advance
The purpose of use includes disclosure to a third party
Items of information to be disclosed to the third party
The means or method of disclosure to the third party
Termination of disclosure of personal information to third parties at the request of the individual.
2. Notwithstanding the provisions of the previous paragraph, the following cases do not fall under the category of third parties
When the service is entrusted with all or part of the personal information to the extent necessary to achieve the purpose of use.
When personal information is transferred as a result of business succession due to merger or other reasons
If personal information is to be shared with a specific person, and the Service notifies the person in advance or makes readily available to the person of this fact, the items of personal information to be shared, the scope of the shared use, the purpose of the use by the person, and the name of the person responsible for managing the personal information or the name of the person responsible for the management of such personal information.

Article 7: Security Measures for Personal Information
The Service takes all possible security measures to ensure the accuracy and security of personal information.
We will continue to gather information on the protection of personal information and strive to implement the most up-to-date security measures.

Article 8 Correction and deletion of personal information
1. Customers may request that their personal information held by the Service be corrected or deleted in accordance with the procedures specified by the Service if the information is incorrect.
2. If the Service receives a request from a Customer as described in the preceding paragraph and deems it necessary to respond to the request, the Service will promptly correct or delete the relevant Personal Information and notify the Customer of such correction or deletion.

Article 9 Suspension of Use of Personal Information
If a customer requests the suspension of use or deletion of personal information (hereinafter referred to as ""suspension of use, etc."") on the grounds that the personal information has been handled beyond the scope of the purpose of use or that the information has been illegally obtained, we will promptly conduct the necessary investigation and, based on the results, suspend the use of the personal information, etc., and notify the customer. We will then stop using the personal information and notify the customer. However, if suspending the use, etc., of the personal information involves a significant cost, or if it is difficult to suspend the use, etc., alternative measures will be taken.

Article 10 Compliance with Laws and Regulations and Changes to Privacy Policy
1. The Service will comply with Japanese laws, regulations and other standards applicable to personal information held by the Service.
2. The content of the Privacy Policy may be changed without notice to the User.
3. Unless otherwise specified by the Service, the revised Privacy Policy shall be effective upon posting on the Website.

Article 11 Personal Information Manager
Rikuya Matsuura

Article 12 Inquiries
For inquiries regarding the privacy policy and handling of personal information for this service, please contact the following.

Hayashi Design Office Co.
Address: #205 Takada Lodge, 10-13 Kamiyama-cho, Shibuya-ku, Tokyo 150-0047, Japan
Phone: 0366878385
MAIL: shop@sugarhilltokyo.com

The ""Privacy Policy"" will be posted on the Online Store in the form above.
If you have any further questions, please contact us at: shop@sugarhilltokyo.com